Terms & Conditions

Our Terms & Conditions


Payment

  1. The Futon King accepts orders by telephone, and on-line.
  2. Our preferred method of payment is by credit or debit card, simply telephone 01255 556565 and have your order and card details ready.
  3. For Internet orders remember to include your telephone number with your order.(Your telephone number must be on all orders!)
  4. If you prefer to pay by cheque; Make cheques payable to "The Futon King" and post with your clearly printed order to 162 High Street, Harwich, Essex CO12 3AP .


Dispatch

Orders are dispatched on a daily basis. The normal dispatch time is two working days. (Ireland will be three to five days). For a small additional fee we can arrange an overnight delivery to UK. Cut off point is 12 noon for one and two day deliveries.


Guarantee

We offer a replacement or money back guarantee, on any goods lost, damaged, or wrongly described in any way.

Please check cartons for damage before signing delivery note and if appropriate, sign delivery note as damaged. (Note, this is not a usual occurrence Iím pleased to say)


Any claim must be sent by e-mail within 3 days of delivery, accompanied with photographs of any damage.

Goods will not be despatched until payment is cleared.